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Critical Information Summaries
Critical Information Summaries
4
Critical Information Summary - Data Or Voice Only Services
Critical Information Summary - Data and Voice Services
Active Telco Price Book
Business Voice Pricing
General FAQ
General FAQ's
40
What is an Embedded Network
Exempt Seller Obligations
Embedded Network Customer rights and protections
What does the Victoria Embedded Network ban mean?
Energy Saving Tips
See all 40 articles
Pricing, Payments & Billing
Pricing, Payment & Billing
31
The Active Utilities Customer Portal
Electricity Pricing - DEMAND
About Your Invoice
Payment Difficulties / Extensions
Payment Options
See all 31 articles
Connection / Disconnection
Connection / Disconnection
6
Service Disconnection Without Notice
Service Reconnection Or Refusal
Service Interruption / Disconnection Notices
Service Disconnection
How can I sign up to the internet/telephone service?
See all 6 articles
Tech Support & Outages
Tech Support & Outages
6
What should I do in a power outage?
Data Usage calculations
Simple Cyber Security measures
Internet Modem (AU Supplied)
I have received the wireless router but I'm unable to connect to the internet?
See all 6 articles
Interpreter Services
Interpreter Services
19
TIS Non English Speaking Policy
Những Câu Hỏi Thường Gặp (Vietnamese)
اکثرپوچھے جانے والے سوالات (Urdu)
Sık Sık Sorulan Sorular (Turkish)
常見問題 (Traditional Chinese)
See all 19 articles
Safety and Life Support
Safety
6
Outdoor Electrical Work
Life Support
What To Do In An Electrical Emergency
Energy Theft
General Electrical Safety
See all 6 articles
Complaints Policy
Complaints Policy
1
Active Utilities Complaints Handling Policy
Terms, Policies & Forms
Terms, Policies & Forms
15
Telecommunication Customer Charter
Electricity Customer Charter
Useful External Links
General Terms and Conditions
Direct Debit Policy
See all 15 articles
Financial Hardship
Financial Hardship Policy
3
Hardship Policy - Vic
Hardship Policy - NSW, ACT, QLD & SA
Hardship Policy - WA
Knowledge base
Critical Information Summaries
Critical Information Summaries
4
Critical Information Summary - Data Or Voice Only Services
Critical Information Summary - Data and Voice Services
Active Telco Price Book
Business Voice Pricing
General FAQ
General FAQ's
40
What is an Embedded Network
Exempt Seller Obligations
Embedded Network Customer rights and protections
What does the Victoria Embedded Network ban mean?
Energy Saving Tips
See all 40 articles
Pricing, Payments & Billing
Pricing, Payment & Billing
31
The Active Utilities Customer Portal
Electricity Pricing - DEMAND
About Your Invoice
Payment Difficulties / Extensions
Payment Options
See all 31 articles
Connection / Disconnection
Connection / Disconnection
6
Service Disconnection Without Notice
Service Reconnection Or Refusal
Service Interruption / Disconnection Notices
Service Disconnection
How can I sign up to the internet/telephone service?
See all 6 articles
Tech Support & Outages
Tech Support & Outages
6
What should I do in a power outage?
Data Usage calculations
Simple Cyber Security measures
Internet Modem (AU Supplied)
I have received the wireless router but I'm unable to connect to the internet?
See all 6 articles
Interpreter Services
Interpreter Services
19
TIS Non English Speaking Policy
Những Câu Hỏi Thường Gặp (Vietnamese)
اکثرپوچھے جانے والے سوالات (Urdu)
Sık Sık Sorulan Sorular (Turkish)
常見問題 (Traditional Chinese)
See all 19 articles
Safety and Life Support
Safety
6
Outdoor Electrical Work
Life Support
What To Do In An Electrical Emergency
Energy Theft
General Electrical Safety
See all 6 articles
Complaints Policy
Complaints Policy
1
Active Utilities Complaints Handling Policy
Terms, Policies & Forms
Terms, Policies & Forms
15
Telecommunication Customer Charter
Electricity Customer Charter
Useful External Links
General Terms and Conditions
Direct Debit Policy
See all 15 articles
Financial Hardship
Financial Hardship Policy
3
Hardship Policy - Vic
Hardship Policy - NSW, ACT, QLD & SA
Hardship Policy - WA
