Financial difficulty can happen to anyone. A change in income, illness, unexpected expenses, family or domestic violence, or other circumstances may make it difficult to pay your energy bills.
Whether you need short-term assistance or ongoing support, please contact us as early as possible. We will work with you to understand your circumstances and discuss the assistance available.
How can we help?
Depending on your circumstances, we may be able to assist with:
- additional time to pay;
- an affordable payment arrangement;
- access to our hardship program;
- information about available government concessions, rebates and other assistance;
- Centrepay, where available;
- information to help you understand and manage your energy use; and
- referral to an independent financial counselling service.
To discuss your circumstances confidentially, contact us on 1300 587 623. Please tell us the safest way and time to contact you.
We can communicate with you using your preferred method, where reasonably practicable. This may include a nominated telephone number, email address or postal address.
More information
Please refer to the applicable Hardship Policy and / or our Family Violence Policy for more
information about the assistance and protections available.