Terms, Policies & Forms

Terms and Conditions

Our terms and conditions explain the arrangements that apply when we supply services to you, including your rights and responsibilities and ours. Please ...

Direct Debit Service Agreement

Direct debit is available as a convenient way to pay your Active Utilities or Savant Energy bills automatically from your nominated bank account. Direct ...

Requesting Private information form

Please use below form to request private information on an account. Please note that Active Utilities takes data protection very seriously and will not ...

How to add Authorised Representative to your account

To add an Authorised Representative to your account you can either, 1. Add via your customer portal (Preferred) -  2. Download and submit the below ...

Voice & Data Fair Use Policy

Please find below our Fair use policy relating to your Internet and/or Voice service held with Active Utilities.

Privacy Policy

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy explains how we collect, use, store and disclose pe...

Hardship and Family Domestic Violence Policies

QUICK EXIT TO GOOGLE Quick Exit will take you to another website but note it may not remove this page from your browser history. FAMILY AND DOMESTIC ...