Your Active Utilities or Savant Energy bill provides information about the services supplied to your premises and the charges applying to your account.

Depending on the service, your bill may show:

• the billing period;

• your usage and meter readings;

• whether a reading is actual or estimated;

• the applicable rates, fees and charges;

• any credits, adjustments or previous balance;

• the total amount payable;

• the payment due date; and

• the payment methods available to you.
  
  

The information shown may vary depending on whether you receive electricity, centralised hot water, gas or another service.

How often will I receive a bill?

Active Utilities customers are generally billed monthly, while Savant Energy customers are generally billed quarterly.

Your billing frequency may vary depending on the service and arrangements applying at your premises. The period covered is shown on your bill.

When is payment due?

Payment is generally due within 21 business days of the bill’s issue date. Always refer to the due date shown on your bill, as this is the date that applies to your account.

Please allow enough time for your chosen payment method to be processed.

Questions about your bill

Contact us and weexplain the charges and review any concerns you raise.

Call: 1300 587 623

Or contact us online: Submit an enquiry