General FAQ's
An Embedded Network is a term which describes a utilities distribution network formed in a multi-tenanted building or complex that then bands together tenan...
Anyone who operates an Embedded Network is deemed as an Exempt seller. Although Embedded Network Operators sit outside the traditional Electricity retailer...
If you are a Customer within an Embedded Network it is important to know your rights. Often customers are lead to believe as they are part of an Embedded Ne...
On the 25 July 2022, the Victoria Government made a media release in relation to its intent to Ban new Embedded Networks in Victoria that do not meet a 100%...
Using electricity and gas efficiently is not just good for the environment - it can also help you save money on your bills. Simple actions such as switching...
AU use 5 different wholesalers to deliver our services LBNCo Pty Ltd, Open Networks Pty Ltd, NBN, Activenet Pty Ltd and Optus Pty Ltd. The determination of ...
Please call 1300 587 623 for our 24/7 Helpdesk, please have your customer number and site details available for the operator. If the outage is not rela...
All Active Utilities customers are billed in arrears i.e. we bill you for your usage from the previous month. So when you receive your bill you will have bee...
In most circumstances you are not required to be home for connection of your services. We will make a specific appointment if we require access to your tena...
You must contact us at least 3 business days prior to the vacation of your premises. This will give us sufficient notice to obtain a final reading of y...