General FAQ's

Energy Saving Tips
Using electricity and gas efficiently is not just good for the environment - it can also help you save money on your bills. Simple actions such as switching...
What is an Embedded Network
An Embedded Network is a term which describes a utilities distribution network formed in a multi-tenanted building or complex that then bands together tenan...
Who does AU purchase Internet Wholesale services from?
AU use 5 different wholesalers to deliver our services LBNCo Pty Ltd, Open Networks Pty Ltd, NBN, Activenet Pty Ltd and Optus Pty Ltd. The determination of ...
How Do I Report A Service Outage?
Please call 1300 026 667 for our 24/7 Helpdesk, please have your customer number and site details available for the operator. If the outage is not related to...
I have vacated, why are you still charging me?
All Active Utilities customers are billed in arrears i.e. we bill you for your usage from the previous month. So when you receive your bill you will have bee...
Do I have to be home for a connection?
In most circumstances you are not required to be home for connection of your services. We will make a specific appointment if we require access to your tena...
What do I do if vacating?
You must contact us at least 3 business days prior to the vacation of your premises.  This will give us sufficient notice to obtain a final reading of y...
Why is my Electricity invoice so high?
In spite of stable rates, your bill may be higher than expected for one of the following reasons: The weather is extremely hot or cold, causing your Air-c...
Am I locked into a contract for Electricity?
All Residential and Small Business Customers for Electricity are not required to enter into a termed Agreement with Active Utilities.  Large Electricity an...
Who is my Electricity Distributor?
Electrical distributors are set based on your address, you are not able to change distributors nor directly connect your service with them. Distributors wor...