Pricing, Payment & Billing

Your Customer Portal - Spend Management
Introduction Your Customer Portal was designed with the customer in mind – it allows you to: View Unbilled Voice Calls (UNBILLED); View Your internet us...
Electricity Pricing - DEMAND
What is demand If you are a large business, commercial or industrial customer, demand charges are usually a component of your electricity bill. Your dema...
About Your Invoice
Service Billing For your convenience, Active Utilities issues accounts monthly in paper or electronic form.  Your billing date is decided by the service ...
Payment Difficulties / Extensions
If you are having difficulties paying your Active Utilities bill, it is important that you contact us as soon as possible. Ask us for a payment plan—where...
Payment Options
For your convenience, Active Utilities offers a range of handy payment alternatives.  Simply select the method that’s right for you.   Direct Debit Neve...
Concessions, Grants & Rebates
Sometimes, location or circumstances mean assistance is available for utility, technology and communication costs.  Generally, your local government authori...
Telecommunications Financial Hardship
Financial Hardship  We acknowledge and understand that sometimes we all experience financial hardship. We are here to work with you and assist as we can to...
International Call Rates
Attached you will find our International call rates
Free International Time
You can call 30 pre-selected international countries for 120 mins each month as part of your eligible plan.* *Ask your consultant if your current voice ...
Pricing Schedule - Fees and Charges
Attached you will find all fees and charges associated with our residential services.