Connection / Disconnection

Service Disconnection Without Notice
Active Utilities are dedicated to the delivery of safe and reliable service to all our customers.  So it's important we act swiftly to end supply in ce...
Service Reconnection Or Refusal
Following a service disconnection, your account must be re-established.  That means clearing any unpaid amounts and setting measures in place for the future...
Service Interruption / Disconnection Notices
For uninterrupted service, it's important to keep your account up to date.  To avoid the risk of disconnection, always advise Active Utilities early of...
Service Disconnection
Naturally, Active Utilities want you to enjoy uninterrupted service.  But in rare circumstances, one or more of your services may be disconnected.  Service ...
How can I sign up to the internet/telephone service?
If you are an exiting account holder all you need to do is email us at connect@activeutilities.com.au or via our website via the signup link. If you do not ...
Why am I charged a Connection / Disconnection fee?
All Active Utilities customers are charged a fee for the connection or disconnection of their service/s.  These fees usually relate to setting up your a...