Tech Support & Outages

What should I do in a power outage?
Check your neighbours to see if they’ve also lost power Check your switchboard and reset any tripped circuit breakers Stay well clear of any fallen powe...
Data Usage calculations
When thinking about what internet service you are going to get it is important to understand what you will be using the service for. The more downloading an...
Establish a PPPoE connection for MAC PC
Please download the attached guide for a step by step process to configure a PPPoE session directly on your MAC PC.
Establish a PPPoE session for Windows PC
Please download the attached guide for a step by step process to configure a PPPoE session directly on your Windows PC.
Simple Cyber Security measures
Recommended Security for Desktop and Wi-Fi devices At Active Utilities we understand that sometimes matters of security can be made complex and hard to und...
Internet Modem (AU Supplied)
The Active Utilities modem is designed to get your internet active sooner, faster and safer with the latest Netcomm NF18ACV dual band modem/router. The ...
I have received the wireless router but I'm unable to connect to the internet?
This indicates that your internet configuration is still in progress or could be an error with your modem. A confirmation email will be sent to you confirm...
Where can I view my internet usage online?
Internet usage can be viewed by logging into the customer portal with your username and password and selecting "unbilled". The online internet us...