General FAQ's

Am I locked into a contract for Electricity?

Residential and small-business customers are not required to enter into a fixed-term electricity agreement with Active Utilities or Savant Energy. Your ...

Who is my Electricity Distributor?

Your electricity distributor is the business responsible for the public electricity network in your area, including poles, wires and other network equipmen...

What do I do if I think my meter reading is wrong or my meter is not working properly?

If a meter reading or the electricity usage on your bill does not look right, contact us. We can review the meter data and how your bill was calculated. ...

Where do I find my NMI?

Most customers supplied within an embedded network do not have an individual National Metering Identifier (NMI). Instead, your Active Utilities or Savant E...

Can I choose my own retailer within an Embedded Network?

Depending on your location and the arrangements at your premises, you may be able to purchase electricity from another authorised retailer. However, c...

What is an Estimated Electricity read?

An estimated meter reading is used when reliable actual meter data is unavailable for a billing period. This may happen because: the meter could not...

How do Embedded Networks operate in Western Australia

Western Australia has its own electricity laws and does not operate under the National Energy Customer Framework administered by the AER. Embedded ne...

How Do I Register for the Customer Portal?

Active Utilities and Savant Energy customers can register for the customer portal through either website. Select Account Login on the top right hand co...

Do you sell solar?

Active Utilities specialise in standard Solar installations all the way to larger commercial site installations. To find out more about our capabilities and ...

What is a heating charge?

If your building has a centralised hot water system, your bill may include a heating charge. The heating charge relates to heating the water delivered to ...