General FAQ's

what do I do if I think my meter reading is inaccurate or my meter is defective?
Meter readings for the previous month and the current month appear on every bill, so you can monitor your monthly usage.  If you dispute the accuracy of yo...
Where do I find my NMI?
Due to the private electricity network (Embedded Network) that your tenancy is located within, a National Meter Identifier (NMI) is not allocated.  Active ...
Can I choose my own retailer within an Embedded Network?
Unless as a result of your local State or Territory legislation, we are unable to restrict you from choosing your own retailer.  For more information regar...
What is an Estimated Electricity read?
An estimated bill is when Active Utilities predicts the usage you would have used for the billing period. This may be based on your usage from the previous y...
How do Embedded Networks operate in Western Australia
Please refer to the attached Embedded Network WA information sheet. This document will outline in more detail what an Embedded Network is and how they are m...
How do I sign up online
To sign up online simply visit our website at www.activeutilities.com.au and click on the Sign up button.
do you sell solar
Active Utilities specialise in standard Solar installations all the way to larger commercial site installations. To find out more about our capabilities and ...
What is a heating charge
If you have hot water service billed through Active Utilities you will notice a line item on your invoice called a heating charge. This charge is for the pro...
I’m going to be away for a while. Should I disconnect my services?
This really depends on how you use your utilities and how long you will be away. In situations such as this it is best to contact one of our staff via our c...
Dont speak english
Our Translating and Interpreting Service (TIS) can provide assistance in over 100 languages - phone 13 14 50