General FAQ's

Where is Active Utilities office
Active Utilities head office is located at; Level 2, 3 Bristol St, ESSENDON FIELDS VIC 3041
How do I set up an account
Please visit our website at www.activeutilities.com.au, click on the Sign Up button on the top right hand side of the screen. Follow the prompts listed on th...
Regulatory framework for Embedded Networks
Understanding the Regulatory framework for Embedded Networks can sometimes be confusing. In Australia we have both a National and then state based framework...
AER - Retailer Of Choice
To assist those customers living in an Embedded Network the regulator (AER) has released a paper to assist in outlining the process and expectation on your ...
EV Charging at Apartments - Strata Managers Guide
With the move in the market to EV charging thought needs to be given on how to approach this transition. Many factors impact the deployment of EV Charging i...
Active Logo Artwork
In July 2023 Active hosted a stand at the National SCA conference in Darwin. Our stand was setup to promote the Aboriginal involvement in our larger communi...
Received An E-Mail from Active in error
If you have received an E-Mail from any Active staff member or representative in error please take not of the below notice. We thankyou in advance for your ...