Residential and small-business customers are not required to enter into a fixed-term electricity agreement with Active Utilities or Savant Energy.
Your electricity supply arrangement will generally continue until you:
move out of the premises;
arrange supply with another provider where this option is available;
request disconnection; or
the arrangement otherwise ends in accordance with its terms and applicable energy requirements.
You remain responsible for electricity used and other applicable charges until your account or supply arrangement has ended.
Can I choose another electricity retailer?
Your options may depend on your location, metering arrangements and whether your premises are within an embedded network.
Customers in some embedded networks may be able to seek an electricity offer from another authorised retailer. However:
not every retailer offers electricity plans within embedded networks;
you may need an “energy-only” offer;
metering or network changes may be required;
additional costs may apply; and
you may continue to receive separate network or other service charges from the embedded network operator.
Contact us if you would like information about the arrangements at your premises.
Customers supplied by an AER exempt seller can also read the AER’s information about accessing an authorised retailer in an embedded network.
Large-business and telecommunications customers
Large electricity customers and telecommunications customers may be supplied under a separate agreement with a specified term, minimum commitment, notice period or other special conditions.
Please review your individual agreement before changing or ending the service.
Check the terms applying to your service
Your bill will show whether your provider is Active Utilities or Savant Energy. The provider and service determine which terms and conditions apply.
If you are unsure about your agreement or available supply options:
Call: 1300 587 623
Or contact us online: Submit an enquiry