General FAQ's
An Embedded Network is a term which describes a utilities distribution network formed in a multi-tenanted building or complex that then bands together tenan...
Anyone who operates an Embedded Network is deemed as an Exempt seller. Although Embedded Network Operators sit outside the traditional Electricity retailer...
If you are a Customer within an Embedded Network it is important to know your rights. Often customers are lead to believe as they are part of an Embedded Ne...
Using energy efficiently can help reduce your bills and environmental impact. Small changes to how you heat, cool and use appliances can make a difference w...
AU use 5 different wholesalers to deliver our services LBNCo Pty Ltd, Open Networks Pty Ltd, NBN, Activenet Pty Ltd and Optus Pty Ltd. The determination of ...
Please call the 24-hour helpdesk for the business named on your bill: Active Utilities: 1300 587 623 Savant Energy: 1300 117 376 Please have your c...
All our customers are billed in arrears, i.e. we bill you for your usage from the previous month. So when you receive your bill you will have been billed fo...
In most circumstances, you are not required to be home for connection of your services. We will make a specific appointment if we require access to your ten...
If you are moving out of premises supplied by Active Utilities or Savant Energy, please contact the business named on your bill as early as possible and pre...
A higher bill does not always mean that your electricity price has increased. The amount may have changed because of how much electricity was used, the len...