General FAQ's
If you have hot water service billed through Active Utilities you will notice a line item on your invoice called a heating charge. This charge is for the pro...
This really depends on how you use your utilities and how long you will be away.
In situations such as this it is best to contact one of our staff via our c...
Our Translating and Interpreting Service (TIS) can provide assistance in over
100 languages - phone 13 14 50
You can elect to take your electricity supply to any retailer on the market. Please ensure you mention to them you are within an Embedded Network to ensure ...
We bill monthly with 21 business day payment terms.
The Australian Energy Regulator (AER) regulates retail electricity in NSW, including embedded networks. For more information, please visit www.aer.gov.au.
Active Utilities may be the retailer for the centralised hot water supply at your building. If this is the case, Active will charge you for the heating of th...
The Essential Services Commission (ESC) is the independent regulator that regulates Victoria's energy sectors, including embedded networks.
For more in...
The Public Utilities Office, a section of the WA Department of Treasury, administers licence exemptions for embedded networks in WA. The Public Utilities Off...
The Australian Energy Regulator (AER) regulates retail electricity in QLD including embedded networks.
For more information, please visit www.aer.gov.au.