General FAQ's

I want to change electricity companies
You can elect to take your electricity supply to any retailer on the market. Please ensure you mention to them you are within an Embedded Network to ensure ...
Bill frequency
We bill monthly with 21 business day payment terms.
Who is the electricity regulator in NSW
The Australian Energy Regulator (AER) regulates retail electricity in NSW, including embedded networks. For more information, please visit www.aer.gov.au.
Who is the electricity regulator in Victoria
The Essential Services Commission (ESC) is the independent regulator that regulates Victoria's energy sectors, including embedded networks. For more in...
How can you charge me for hot water
Active Utilities may be the retailer for the centralised hot water supply at your building. If this is the case, Active will charge you for the heating of th...
Who is the electricity regulator in VIC
The Essential Services Commission (ESC) is the independent regulator that regulates Victoria's energy sectors, including embedded networks. For more i...
Who is the electricity regulator in WA?
The Public Utilities Office, a section of the WA Department of Treasury, administers licence exemptions for embedded networks in WA. The Public Utilities Off...
Who is the electricity regulator in QLD?
The Australian Energy Regulator (AER) regulates retail electricity in QLD including embedded networks. For more information, please visit www.aer.gov.au.
Where is Active Utilities office
Active Utilities head office is located at; Level 2, 3 Bristol St, ESSENDON FIELDS VIC 3041
How do I set up an account
Please visit our website at www.activeutilities.com.au, click on the Sign Up button on the top right hand side of the screen. Follow the prompts listed on th...