General FAQ's
You generally do not need to disconnect your services for a temporary absence. Before requesting disconnection, consider that: daily supply or service...
If you would prefer to speak with us in a language other than English, you can use the Australian Government’s Translating and Interpreting Service, TIS...
If you would prefer to speak with us in a language other than English, you can use the Australian Government’s Translating and Interpreting Service, TIS Nat...
Depending on your location and the arrangements at your premises, you may be able to purchase electricity from another authorised retailer. Changing ret...
Active Utilities customers are generally billed monthly, while Savant Energy customers are generally billed quarterly. Your billing frequency may vary ...
Active Utilities and Savant Energy provide services under different Australian regulatory frameworks. The regulator and customer protections applying to ...
If your building has a centralised hot water system, Active Utilities or Savant Energy may bill you for the hot water service supplied to your premises. ...
You can apply to set up an Active Utilities or Savant Energy account online via the Sign Up page What information will I need? Depending on the serv...
An Embedded Network is a private distribution Network that also on-sells electricity (retail) to tenants. You can learn more about Embedded Networks HERE. ...
To assist those customers living in an Embedded Network the regulator (AER) has released a paper to assist in outlining the process and expectation on your ...