Depending on your location and the arrangements at your premises, you may be able to purchase electricity from another authorised retailer.

However, changing retailer within an embedded network can be more complex than changing retailer at a standard connection. You will need to find a retailer willing to make you an offer, which may be an “energy-only” offer. An individual NMI, suitable metering or other changes may also be required.

Changing retailer does not necessarily mean that you leave the embedded network. You may continue to receive separate network or other service charges from the embedded network operator.

Active Utilities and Savant Energy will not unreasonably prevent an eligible customer from choosing another retailer. However, we cannot guarantee that another retailer will make an offer.

For more information, read the AER’s guidance for embedded-network customers or contact us:

Active Utilities

Call: 1300 587 623
Or contact us online: Submit an Active Utilities enquiry

Savant Energy

Call: 1300 117 376
Or contact us online: Submit a Savant Energy enquiry