An estimated meter reading is used when reliable actual meter data is unavailable for a billing period.
This may happen because:
- the meter could not be accessed or read;
- meter data was not received;
- a communication or technical issue occurred; or
- reliable actual data was otherwise unavailable.
The estimate may be based on your previous electricity use, usage from a similar period, available meter data or another method permitted under the requirements applying to your account.
Your bill will indicate if an estimated reading has been used.
When reliable actual meter data becomes available, Active Utilities or Savant Energy will review the estimate and make any necessary adjustment to your account.
If you believe an estimate does not reasonably reflect your electricity use, contact us. We can explain how it was calculated and determine whether updated meter data or another reading can be obtained.
If you have safe and authorised access to your meter, you may also be able to provide a self-read for us to review. Do not enter a locked, restricted or unsafe meter area.
For more information contact us:
Active Utilities
Call: 1300 587 623
Or contact us online: Submit an Active Utilities enquiry
Savant Energy
Call: 1300 117 376
Or contact us online: Submit a Savant Energy enquiry