General FAQ's
In spite of stable rates, your bill may be higher than expected for one of the following reasons: The weather is extremely hot or cold, causing your Air-c...
All Residential and Small Business Customers for Electricity are not required to enter into a termed Agreement with Active Utilities. Large Electricity...
Electrical distributors are set based on your address, you are not able to change distributors nor directly connect your service with them. Distributors wor...
Meter readings for the previous month and the current month appear on every bill, so you can monitor your monthly usage. If you dispute the accuracy of yo...
Due to the private electricity network (Embedded Network) that your tenancy is located within, a National Meter Identifier (NMI) is not allocated. Active ...
Unless as a result of your local State or Territory legislation, we are unable to restrict you from choosing your own retailer. For more information regar...
An estimated bill is when Active Utilities predicts the usage you would have used for the billing period. This may be based on your usage from the previous y...
Please refer to the attached Embedded Network WA information sheet. This document will outline in more detail what an Embedded Network is and how they are m...
To sign up online simply visit our website at www.activeutilities.com.au and click on the Sign up button.
Active Utilities specialise in standard Solar installations all the way to larger commercial site installations. To find out more about our capabilities and ...