If you dispute the accuracy of your reading, you may request a second reading. We will charge you a fee if your first reading proves to be accurate.
However, if you think your meter is giving inaccurate readings, you may request a meter test, we will also charge you a fee for the new test. You will not be charged if the test shows that your meter is indeed giving inaccurate readings.
Keep in mind that our meters test with more than 99.5 percent accuracy, so a meter problem is rare.