You must contact us at least 3 business days prior to the vacation of your premises.


 This will give us sufficient notice to obtain a final reading of your account and confirm any special requirements in the termination of your account. It is important that you notify us of your departure as you will remain liable for any charges incurred up until this point, even if you have left the premises. 


You can contact us via;

1. The contact us TAB on our website (www.activeutilities.com.au)

2. Via phone during normal business hours - 1300 587 623

3. Via e-mail at service@activeutilities.com.au