Please call the 24-hour helpdesk for the business named on your bill:

Please have your customer number, service address and details of the outage available.

If the outage is outside your building’s embedded network and affects the upstream public electricity network, we may direct you to the electricity distributor responsible for your area. The relevant outage contact details may also be shown on your bill.

Please do not report outages by email or through an online enquiry form, as these channels are not continuously monitored.