Pricing, Payment & Billing

Financial Hardship and Payment Difficulties
QUICK EXIT TO GOOGLE Quick Exit will take you to another website but note it may not remove this page from your browser history. Financial difficulty ...
Your Customer Portal
Introduction   Your Customer Portal was designed with the customer in mind – it allows you to: Manage your account details, Access invoices and usage h...
What is DEMAND Electricity Pricing?
What is demand? If you are a large business, commercial or industrial customer, demand charges are usually a component of your electricity bill. Your dema...
Understanding Your Bill
Your Active Utilities or Savant Energy bill provides information about the services supplied to your premises and the charges applying to your account. ...
Payment Difficulties / Extensions
We understand that circumstances can change and make it difficult to pay a bill on time. Whether you need a short extension or ongoing assistance, please c...
Payment Options
Active Utilities and Savant Energy offer a range of payment options. The methods available for your account, together with the correct payment details and r...
Concessions, Grants & Rebates
Government concessions, grants and rebates may be available to help eligible customers with their energy costs. The assistance available and the way i...
Telecommunications Financial Hardship
Financial Hardship  We acknowledge and understand that sometimes we all experience financial hardship. We are here to work with you and assist as we can to...
International Call Rates
Attached you will find our International call rates
Free International Time
You can call 30 pre-selected international countries for 120 mins each month as part of your eligible plan.* *Ask your consultant if your current voice ...