For your convenience, Active Utilities offers a range of handy payment alternatives. Simply select the method that’s right for you.
Direct Debit
Never think about another account! Whether you're at home, interstate or overseas, Direct Debit pays your account on or near the due date monthly without you lifting a finger. To take advantage of this handy bank account payment method login to your account via our customer portal. You can set up your Direct Debit by going to "My Account" and "Payment Options" and follow the prompts.
BPAY and EFT (Electronic Funds Transfer)*
If you use online banking, you're probably already familiar with these payment methods. Most banks offer BPAY and EFT at no charge, but do be aware there's a processing delay. So you'll need to allow 2-3 days for your monthly payment to reach Active Utilities.
Phone
Telephone payment is available by calling 1300 587 623.
If Yes, Active Utilities are one of the few providers to still accept payment by mail. You'll find there's a payment stub included with your monthly bill for just that purpose. Simply tear that off and post your cheque or money order to:
PO Box 4094, Essendon Fields, Victoria 3041
Please allow 7-10 days for your payment to be received and processed.
* Whenever using online methods to pay accounts, order goods or access financial records, ensure your Firewall is active and both AntiVirus and Spyware/Malware protection up to date.