Active Utilities and Savant Energy offer a range of payment options. The methods available for your account, together with the correct payment details and reference numbers, are shown on your bill.
Not every payment method may be available for every account. Please allow enough processing time for your payment to be received by the due date.
Direct Debit
Where available, direct debit allows the amount due to be deducted automatically from your nominated bank account on or around the due date shown on your bill.
You can establish or manage a direct debit through the customer portal. Select Account Login on the Active Utilities or Savant Energy website or Sign In here, then go to My Account and Payment Options.
Please ensure sufficient funds are available on the payment date. Direct debit is optional and other payment methods are available.
BPAY
You can pay using BPAY through your financial institution.
Use the BPAY biller code and customer reference number shown on your bill. If you have more than one account or service, check that you are using the reference number for the account you intend to pay.
Please allow 2–3 business days for the payment to be processed.
Electronic Funds Transfer
If electronic funds transfer is available for your account, use the bank account details and payment reference shown on your bill.
Include the correct payment reference so that we can allocate the payment to your account. Please allow 2–3 business days for processing.
Pay by Phone
To make or discuss a payment by phone, call:
Active Utilities
Call: 1300 587 623
Savant Energy
Call: 1300 117 376
Please have your bill and account number available when you call.
Pay by Mail
If payment by mail is available for your account, you can send a cheque or money order to:
PO Box 4094
Essendon Fields VIC 3041
Please:
make the cheque or money order payable to the provider named on your bill;
write your account number on the back; and
include a note showing your name, account number and service address.
Do not send cash through the mail.
Please allow 7–10 business days for your payment to arrive and be processed. Send it early enough to be received by the due date shown on your bill.
Pay in person
You can make a payment in person at our Essendon Fields office during business hours:
Level 2, 3 Bristol Street
Essendon Fields VIC 3041
Please call 1300 587 623 before attending to confirm that the office will be open and your preferred payment method can be accepted.
You will need to bring your bill or account number so we can correctly allocate your payment.
We do not keep a cash float on the premises and cannot provide change. If paying with cash, please bring the exact amount owing.
Office hours: 9am to 5pm Monday to Friday
Protecting Your Payment Information
Always use the payment details shown on your bill or customer portal. If you receive an unexpected request to use different bank or payment details, verify the change by calling us before making a payment.
Never give another person your customer portal password or one-time security code.
Having Difficulty Paying?
If you cannot pay the full amount by the due date, contact us as soon as possible. A payment extension, payment arrangement or other assistance may be available.
See our Hardship and Family Domestic Violence page or contact us:
Active Utilities
Call: 1300 587 623
Or contact us online: Submit an Active Utilities enquiry
Savant Energy
Call: 1300 117 376
Or contact us online: Submit a Savant Energy enquiry