Pricing, Payment & Billing
The fees and charges that may apply to your account depend on: whether you are supplied by Active Utilities or Savant Energy; the service supplied; ...
As an internet Retailer we are charged by a third party for configuration costs, which are on-charged to you as the end customer.
No, you are not charged extra. Your speed however will be 'shaped/slowed' for the remainder of the calendar month.
If you live or operate a business within an embedded network and have chosen another electricity retailer, you may receive: a bill from your chosen retai...
You can appoint someone to help manage your account or communicate with us on your behalf. An authorised representative could be a family member, friend, ...
No. Active Utilities and Savant Energy do not add a surcharge when you pay your bill by direct debit. Your financial institution may charge fees if a...
All of your invoices are available via your customer portal. If you are not already registered simply click on the login button on our website and click re...
No.
If you are on a usage based plan and exceed your allowance your service speed will be reduced for the remainder of the calendar month however no charges...
If you receive the Disability Support Pension and hold an eligible concession card, you may qualify for an energy concession, rebate or grant. Eligibil...
If you hold an eligible concession card, you may qualify for an energy concession, rebate or grant. Eligibility and application arrangements vary by...