Pricing, Payment & Billing
As an internet Retailer we are charged by a third party for configuration costs, which are on-charged to you as the end customer.
No, you are not charged extra. Your speed however will be 'shaped/slowed' for the remainder of the calendar month.
Full fees are not applicable if the disconnection of your old tenancy and re-connection of your new tenancy are on the same day, instead there is a $40 plus...
This is because you have chosen to purchase your energy from a Retailer and not from us as the Embedded Network operator.
The Retailer of your choice will c...
An authorised representative is the only person that we may provide with information relating to any given account. You can add an authorised representative...
No.
You can also review our 'Direct Debit' article for more information.
Yes it can.
Should your account remain unpaid we may report this as a default which may affect you obtaining credit in the future. However we do make many ...
All of your invoices are available via your customer portal. If you are not already registered simply click on the login button on our website and click regi...
No.
If you are on a usage based plan and exceed your allowance your service speed will be reduced for the remainder of the calendar month however no charges...
Active Utilities does not manage concession requests.
To receive concessions please apply to DHS.
You can access their website to commence your applicati...