Pricing, Payment & Billing
Active Utilities and Savant Energy may engage an external debt collection agency where an account remains unpaid after we have made reasonable attempts t...
If you pay by direct debit, the amount shown as payable on your Active Utilities or Savant Energy bill will generally be deducted from your nominated bank a...
We do offer Data Top Up services for selected Internet plans/services. Please contact our office on 1300 587 623 during normal business hours or via email a...
Depending on the technology used to deliver internet to your property connections can take 1 - 5 business days.
Fees and charges vary depending on whether you are an Active Utilities or Savant Energy customer, your location, the services provided and the type of work ...
If your building’s central hot water system uses gas, the cost of the gas used to heat the water may form part of your hot water usage or heating charge. ...
Active Utilities customers are generally billed monthly, while Savant Energy customers are generally billed quarterly. Your billing frequency may vary de...
Your Active Utilities or Savant Energy bill shows how much of each service you used during the billing period and the rates applied to that usage. The se...
Electricity prices reflect the different costs involved in generating and delivering electricity to customers. These costs may change over time. What mak...
All customers that wish to apply for Direct Debit must do so via our Customer Portal. Please note that we do not collect or store any private financial ...