Government concessions, grants and rebates may be available to help eligible customers with their energy costs.

The assistance available and the way it is provided depend on:

• the state or territory where you live;
• the service supplied;
• whether you are supplied by Active Utilities or Savant Energy;
• whether you are supplied by a retailer or through an embedded network; and
• the eligibility requirements of the relevant government program.
  
  

Depending on the program, assistance may be credited to your account or paid directly to you by the government agency administering the program.

Find assistance in your state or territory

Government programs and eligibility requirements change from time to time. Select your location to view the latest information from the relevant government authority:

• Australian Capital Territory
• New South Wales
• Queensland
• South Australia
• Victoria
• Western Australia
  
  

When reviewing the information, check whether the program has a separate application process for customers supplied through an embedded network.

How we can help

Contact the business named on your bill if you:

• are unsure how energy is supplied at your premises;
• need account or billing information for an application;
• need us to commence or support an application;
• want to register your concession details; or
• believe an approved concession or rebate is missing from your account.
  
  

Where a concession, rebate or grant must be claimed by us on your behalf, we will make the claim and apply the approved assistance to your account where required and there is no legal impediment.

Eligibility is determined under the rules of the relevant government program. You may need to provide current concession-card or eligibility information and tell us if your circumstances change.

Having difficulty paying?

You do not need to hold a concession card to ask for payment assistance.

If you are having difficulty paying your bill, contact us as soon as possible. We can discuss payment extensions, payment arrangements and other available support.

See our Payment Difficulties/Extensions page for more information.

Contact us

Active Utilities: 1300 587 623

Savant Energy: 1300 117 376