You generally do not need to disconnect your services for a temporary absence.
Before requesting disconnection, consider that:
daily supply or service charges may continue while your account remains open;
disconnection and reconnection fees may apply;
reconnection may require advance notice or access to the premises; and
some equipment may need to remain operating, including refrigerators, security systems, medical equipment or essential communications services.
You can reduce usage by safely switching off appliances and equipment that will not be needed. Always follow the manufacturer’s instructions and do not switch off essential or life-support equipment.
If you are moving out permanently, contact us to close your account and arrange a final reading or disconnection where required. You remain responsible for applicable usage and charges until your account has been finalised.
For advice about your Active Utilities or Savant Energy services:
Active Utilities
Call: 1300 587 623
Or contact us online: Submit an Active Utilities enquiry
Savant Energy
Call: 1300 117 376
Or contact us online: Submit a Savant Energy enquiry