You can apply to set up an Active Utilities or Savant Energy account online via the Sign Up page

What information will I need?

Depending on the service and premises, we may ask for:

• your name and contact details;

• the address of the premises;

• the date you require the service to commence;

• proof of identity;

• your preferred communication and billing method;

• information about any concession for which you may be eligible; and

• any other information reasonably required to establish the account.

You will also be asked to review and accept the terms and conditions applying to your service.

Life-support equipment

Tell us immediately if you or someone living, or intending to live, at the premises relies on life-support equipment.

You do not need to wait until the Medical Confirmation Form has been completed before notifying us. We will explain the registration and medical-confirmation process.

See our Life Support Equipment page for more information.

When should I apply?

Submit your application as early as possible before moving in or requiring the service.

Connection timing depends on the premises, service, metering arrangements, access requirements and whether the service is already connected. A connection fee may apply in some circumstances.

We will contact you if additional information or action is required.

Account setup and portal registration

Setting up a utility account is different from registering for the customer portal.

Once your account has been established, you can register for online access through the Account Login.

Need help?

For assistance setting up an Active Utilities or Savant Energy account:

Active Utilities

Call: 1300 587 623

Savant Energy

Call: 1300 117 376