Pricing, Payment & Billing
It is best to review our price table on the support page of our portal to view all our current pricing and charges.
Alternatively you can contact our office.
For unpaid debt that we have made multiple attempts to recover with no success we may refer your debt to a credit agency.
If you have elected to may your monthly invoice via Direct Debit the invoice amount will be deducted from your nominated account on the Due Date listed on th...
We do offer Data Top Up services for selected Internet plans/services.
Please contact our office on 1300 587 623 during normal business hours or via email a...
Depending on the technology used to deliver internet to your property connections can take 1 - 5 business days.
Please refer to our Price book listed in the payments section of our support Website to view all our fees and charges.
No.
Our hot water charge is not generated solely from Gas, the fee includes all infrastructure and services used to generate and distribute hot water to you...
We invoice our customers on a monthly basis and have 21 business day payment terms.
At Active we understand that it is sometime difficult to understand the charges on your invoice. We have created the attached fact sheet to assist you in br...
Attached you will find a fact sheet to assist you further in understanding movement within the Electricity market.