Active Utilities and Savant Energy may engage an external debt collection agency where an account remains unpaid after we have made reasonable attempts to contact the customer and resolve the outstanding balance.

Before referring an account, we will consider any payment-assistance, hardship, family-violence and dispute protections that apply.

If you are having difficulty paying your bill, contact us as soon as possible so we can discuss the support available. See our Hardship & Family Domestic Violence page for more information.