Terms, Policies & Forms

Telecommunication Customer Charter
Please download our customer charter below.
Electricity Customer Charter
Please download our customer charter below.
Useful External Links
Other resources (external links) Information on the National Energy Customer Framework (NECF) - OPEN HERE Information on the NECF from the Australian Ene...
General Terms and Conditions
Please find below our general terms and conditions.
Direct Debit Policy
Please find the AU Direct debit policy below.
Requesting Private information form
Please use below form to request private information on an account. Please note that Active Utilities takes data protection very seriously and will not ...
How to apply for Direct Debit
All customers that wish to apply for Direct Debit must do so via our Customer Portal. Please note that Active Utilities do not collect or store any priv...
How to add Authorised Representative to your account
To add an Authorised Representative to your account you can either, 1. Add via your customer portal (Preferred) -  2. Download and submit the below ...
Wrongful Disconnection Policy
Please find attached below the essential services wrongful disconnection and compensation rules.
Voice & Data Fair Use Policy
Please find below our Fair use policy relating to your Internet and/or Voice service held with Active Utilities.