Terms, Policies & Forms

Privacy Policy
Attached you will find the current version of the AU Privacy Policy. Please contact our office should you have any questions relating to this document. ...
Payment Plan Policy
Please find attached below our payment plan policy.
Payment Plan disconnection policy
Please find attached below our disconnection policy relating to customers on a payment plan.
Modern Slavery
Our Modern Slavery Statement Active Utilities Pty Ltd ABN 78 116 498 803 (Active) acknowledge Modern slavery is a very real risk globally, including in dev...
Family Violence Policy
Active take Family violence very serious and understand the stress this can cause. Attached you will find our Family Violence Policy for your reference. ...