Yes it can. Should your account remain unpaid we may report this as a default which may affect you obtaining credit in the future. However we do make many attempts to contact you and resolve the debt prior to this occurring. We understand that everyone has financial difficulties sometimes, we always encourage you to contact and speak with us. We have many ways to assist you through your hard times to ensure your lights stay on. You can contact us via phone at 1300 587 623 during normal business hours or via the contact us page on our website. Alternatively you can email us at [email protected].