Other resources (external links)

Information on the National Energy Customer Framework (NECF) - OPEN HERE

Information on the NECF from the Australian Energy Regulator’s website.

Advertising and marketing and the Australian Consumer Law - OPEN HERE

Australian Competition and Consumer Commission (ACCC) resource on issues such as misleading and deceptive sales conduct.

Unfair contract terms and the Australian Consumer Law - OPEN HERE

ACCC resource on unfair contract terms.

National Energy Retail Law - OPEN HERE

The National Energy Retail Law describes the regulatory framework applied to energy companies dealing with the retail market.

National Energy Retail Rules - Australian Energy Market Commission (AEMC) website - OPEN HERE

The National Energy Retail Rules govern the operation of the National Electricity Market. The Rules can be enforced by law and are made under the National Energy Retail Law.